:: Problems with access to our website, billing- or general questions?

Find the answers and solutions here!

Problems with access

Billing

Uploading, resizing photos

Support Membership

1. Password

After creating your account you will receive your password by email. Please check that the email wasn't moved to your spam-, junk-, or bulk mail folder.

The password is numerical. Please copy/paste the password: it will prevent you from making mistakes with typing. Make sure 'Caps Lock' isn't turned on.

You can change the password after logging in. If you don't use the password at least once within one month your account will be deleted.

2. Cookies

A browser with default settings has no problems accessing our site. Make sure you always allow 'session cookies'.

3. Access at work

Your company may have a firewall which prevents you from accessing our website. Your internet use may be monitored at work.

4. Anti-popup software

Anti-popup and/or banner software can interfere with your browsing experience. You may be unable to see the profile or gallery pictures if you have this type of software enabled. Please switch off any software that prevents new windows or popup windows to be opened.

5. Invalid email address

We perform periodical checks to confirm that the email address that you provided is still valid. You MUST have a valid email address to use this site.

If our emails to you are returned because of an invalid email address, a full inbox or if our email is blocked by a spam-filter, we will disable your profile. You will not be able to use the site untill you enter a new email address. You will receive a new password at the new address.

If you don't add a new email address within one month, your ID, profile and messages will be deleted.

Please make sure that you keep the address on our site updated in case you change your email address in order to prevent your profile and messages from being deleted!

Support Memberships are processed within 24 hours.

You don't need to cancel your Support Membership as all memberships are one-time only. You will not be re-billed.

1. Profile photos

You need to have at least one photo in your profile. As the other members have a photo in their profile, it is fair that you have a photo too.

The photo HAS to be of YOU. You don't have to show your face, you can show your body too.

IMPORTANT: You cannot have photos of other people or children in your profile, it's against the law. No cartoons, animals, flags, landscapes, pornmodels etc.

Your profile and ID will be deleted if you post photos of other people than YOU in your profile.

We will pass on any legal issues to the member posting illegal or copyrighted content, and membership will be terminated for this member.

Your IP address (38.107.179.213) and email address are registered in order to provide the possibility of taking legal action against those who do not conform to the above.

2. Resize your photos

For faster uploading of your photos to your profile, resize the images first.

If you're not comfortable with image software, please use this tool for Windows XP:

http://download.microsoft.com/download/whistler/Install/2/WXP/EN-US/ImageResizerPowertoySetup.exe

After installing, just right-click on any JPG photo on your harddisc, and select 'resize pictures', then select 'small'.

Remember: you can only upload JPG (file_name.jpg) photos!

If you need assistance with uploading photos, email to: help@hairyturks.com

3. Save your photo as JPG

You can ONLY upload JPG (file_name.jpg) images to your profile.

You can see the filesize and filetype of an image on your computer by right-clicking on it (Windows), or by selecting 'View - Details' in Windows Explorer.

On Windows, use 'Paint' to save your photos as JPG files.

Go to: Start > Programs > Accessories > Paint

Open the desired image, then save it as JPG.

If you need assistance with uploading photos, email to: help@hairyturks.com

Did you know that each time you open a profile or a profile pic we have to pay for it? Become a supporter of HairyTurks.com!

Help us keep HairyTurks.com free and receive the following supporter benefits:

- See who has you on their Favorite List
- See who has visited your profile
- Receive up to 250 messages in your Inbox
- Save up to 250 messages in your Saved Message folder
- FREE movie of your choice at www.hotbears.tv

You don't want to create a profile but want access to all profiles and profile photos? Become a supporting member now and see ALL profiles and profile photos NOW!*

Thank you for your support!!

Webmaster Mike

* Access to all public profile photos.
* Private photos are only visible for buddies and require a profile.
* Chatting with other members requires a profile.